SHIPPING & DELIVERY
Eggs will come very carefully packaged to prevent breakage, but once out of our hands, we have no control over how they are handled. The average hatch rate with shipped eggs is 50%. We make sure to send you fertile eggs from healthy, happy chickens, but once the eggs leave the farm, factors including temperature during travel, handling, humidity, and then everything during incubation will have an impact on hatch rate. We can't guarantee hatch rate, so please be aware that ordering shipped eggs always poses some risk. Be assured that we do everything we possibly can to make sure you have a good hatch (and we are always interested in hearing how your hatch goes!).
Eggs are shipped out via USPS and are insured for the full price of the package. These packages go through a lot in transit, and while we do everything we can on our end to make sure they arrive safely, once they arrive at the post office their care is out of our hands. Unfortunately, accidents can happen - and in the case that you receive any broken eggs please make sure to take pictures of the damaged box/contents right away (you will need the photos to file a claim with the USPS). Send us an email to let us know about the damage- if you wish to reorder, we will ship your replacement eggs out as soon as possible.
As soon as you receive your eggs, please open the package to check for any damage- the eggs should be handled very carefully with clean hands. Please notify us if you received any damaged eggs. Before setting your eggs in an incubator or underneath a broody hen, please allow them to sit undisturbed for 24 hours- this should allow the air sac inside each egg to settle and will help improve your hatch rate.
How are they packed?
We strive to be as environmentally friendly as possible with our packaging - using biodegradable materials where possible or repurposing other packing materials like bubble wrap and foam, while also making sure that everything arrives safely. Each egg is individually wrapped and placed in (or in-between two depending on breed/egg size) an egg carton. This is then packed snugly inside two (nested) boxes filled with padding. Boxes are clearly labeled with fragile and live embryo stickers in the hopes that they will be treated kindly in transport.
How are they shipped?
Eggs are always shipped USPS Priority Mail. The ongoing pandemic has taken its toll on shipping times and unfortunately USPS will not refund you for packages that experience delays (even time sensitive ones like eggs).